Shipping Policy
This Shipping Policy explains how Paint By Numbers King processes, fulfills, and delivers orders, and how we assist with shipping issues. Please read it together with the product information and shipping options shown before you place your order.
Nothing in this policy excludes or limits any consumer rights or remedies that cannot be excluded or limited under applicable law.
1. Order Processing and Production
Orders are normally processed within 1 to 2 business days, excluding weekends and public holidays. This applies to orders fulfilled from our USA warehouse in California and our International warehouse.
Personalized or custom-made products may require additional production time before dispatch. Any additional production time applicable to your order will be communicated before purchase. Production begins once we have received the information needed to complete your order, including a usable photograph where required.
During busy periods, including November and December, processing may take longer. If we cannot dispatch your order within the timeframe communicated when you ordered, we will contact you as described in Section 5.
Processing and production time are separate from shipping time. Shipping estimates begin when the package is handed to the carrier, not when the order is placed or a shipping label is created.
For this policy, business days mean Monday through Friday, excluding relevant public holidays in the fulfillment or destination country. Calendar days include weekends and public holidays. The applicable day type is stated in the shipping table below.
2. Warehouse Fulfillment and Shipping Origin
USA Orders Containing Only Paint by Numbers Kits
Orders with a United States delivery address that contain only paint by numbers kits are shipped from our USA warehouse in California.
All Other Orders
All other orders are shipped from our International warehouse. This includes:
- All orders delivered outside the United States, including paint by numbers orders.
- United States orders containing diamond painting kits, separately ordered tools, accessories, or other products.
- Mixed United States orders containing both paint by numbers kits and other products.
A mixed order is fulfilled from our International warehouse, including any paint by numbers kits within that order.
Warehouse Allocation
The fulfillment warehouse is determined by the order contents and delivery destination as described above. Customers cannot select a different warehouse. Choosing an expedited shipping service does not change this allocation.
The shipping origin identifies the place of dispatch and does not indicate where a product was manufactured.
Separate Shipments
Orders containing multiple items may arrive in separate packages and at different times. Where items are dispatched separately, tracking information will be provided for each shipment. Separate fulfillment arranged by us will not result in additional shipping charges beyond those agreed at checkout.
3. Shipping Methods and Estimated Delivery Times
The following estimates refer to transit time after dispatch and exclude processing and production time.
Fulfillment warehouse and order typeShipping methodEstimated transit timeCalifornia: USA orders containing only paint by numbers kitsStandard Shipping3 to 14 business daysCalifornia: USA orders containing only paint by numbers kitsFedEx Faster Shipping5 to 7 business daysInternational warehouse: all other orders, including orders delivered to the USAInternational Shipping6 to 14 calendar days
The 6 to 14 calendar day estimate applies to shipments from our International warehouse, whether the delivery address is in the United States or another country. The California shipping estimates apply only to USA orders containing exclusively paint by numbers kits.
Shipping service availability depends on the product and delivery address. Available options and any order-specific estimates are shown before purchase. If a different estimate is expressly provided for your order before purchase, that estimate applies.
FedEx Faster Shipping applies to transportation after dispatch. It does not shorten processing or custom production time or guarantee arrival before every Standard Shipping parcel.
Delivery timeframes are estimates provided in good faith, not guaranteed arrival dates unless we expressly agree otherwise before purchase. Carrier capacity, customs checks, weather, public holidays, and seasonal demand can affect delivery.
These estimates do not limit your rights if an order is delayed, not delivered, or not supplied as agreed.
4. Shipping Charges, Customs, and Import Fees
Shipping charges, including the cost of any expedited service, are displayed before payment. Where free standard shipping is advertised for your order, no standard shipping charge will be added.
Orders shipped from our International warehouse may pass through customs in the destination country. Customs processing may affect delivery times.
Any import duties, taxes, or clearance fees payable by the customer will be disclosed before purchase. If the exact amount cannot reasonably be calculated in advance, we will explain that additional charges may apply. Any duties or taxes collected at checkout will be identified in your order details.
If a carrier requests payment that appears to duplicate an amount already collected with your order, please contact us so we can review it.
5. Tracking and Delays
You will receive a shipping confirmation email with tracking information when your order is dispatched. Carrier tracking may take time to show the first movement, and updates may pause between facilities or during customs processing.
If we cannot dispatch within the timeframe communicated for your order, we will notify you and provide an updated estimate where available. Where required by applicable law, we will obtain your consent to the delay or cancel and refund the unshipped goods.
If your parcel has not arrived within the applicable estimated delivery window, please contact us with your order number. We will investigate with the carrier and explain the next steps.
A carrier investigation does not remove your cancellation or refund rights or extend any deadline imposed by applicable law. Where a refund or other remedy is legally due, it will not depend on the carrier first compensating us.
6. Shipping Address Accuracy and Delivery Restrictions
Please provide a complete and accurate shipping address, including any apartment number, postal code, and other required delivery details.
To request an address correction, contact support@paintbynumbersking.com immediately. We will try to assist before dispatch, but changes may not be possible once fulfillment has started. After dispatch, we cannot guarantee that the carrier can redirect the parcel.
Delivery availability depends on the carrier, route, and product. Certain services, particularly shipments from our International warehouse, may not support P.O. Boxes, APO/FPO/DPO military addresses, or some remote destinations, including certain addresses in Alaska and Hawaii.
If we cannot deliver to the address provided, we will contact you to discuss an alternative address or the cancellation and refund of goods we cannot supply.
If a delivery problem results from an incorrect address entered by the customer, failure to collect a parcel, or refusal of delivery, the provisions in Section 8 apply. This does not exclude our responsibility for errors made by us or our delivery partners.
7. Lost, Damaged, or Disputed Deliveries
We provide complimentary protection for goods lost or damaged during transit. Please contact us promptly with your order number and a description of the issue. For damage claims, photographs of the item and packaging can help us investigate.
Where goods are lost or damaged in transit, we will arrange an appropriate replacement or refund in accordance with your applicable rights. You do not need to purchase additional shipping protection to receive a remedy to which you are legally entitled.
Tracking Shows Delivered, but the Parcel Is Missing
Please check with other members of your household, any reception desk, and any delivery location you authorized, then contact us if the parcel is still missing.
We will review the tracking record and available delivery evidence with the carrier. A delivered scan does not automatically close a claim or prove that the parcel reached the correct recipient.
Responsibility After Delivery
Our transit protection does not cover theft or damage occurring after lawful delivery to you or a person you authorized to receive the goods, except where applicable law requires otherwise. Responsibility for delivery is determined by the actual circumstances and applicable consumer law, not solely by the tracking status.
8. Returns, Refunds, and Returned Parcels
8.1 Voluntary 30-Day Change-of-Mind Returns
For products that are not personalized or made to your specifications, we offer a voluntary change-of-mind return policy. Please contact us within 30 days of delivery to request a return. Items returned under this voluntary policy must be unopened and in their original packaging. The customer pays return shipping unless we agree otherwise.
These conditions apply to our voluntary return offer and do not restrict separate statutory cancellation or inspection rights.
8.2 Statutory Cancellation Rights
Where UK or EU distance-selling cancellation rights apply, eligible customers generally have 14 days after receiving the goods to notify us of cancellation and a further 14 days to send them back. Applicable exceptions, including genuinely personalized goods, remain in place.
Where these rights apply, opening packaging for reasonable inspection does not by itself remove the right to cancel. We may make a deduction for handling beyond what is necessary to assess the goods only where permitted by law. We do not charge a restocking fee for exercising a statutory cancellation right.
Customers pay the direct cost of a change-of-mind return only where this has been disclosed before purchase and is legally permitted. We bear return costs where required for faulty, damaged, or incorrectly supplied goods.
8.3 Personalized and Custom-Made Products
Products made to your individual specifications or clearly personalized, such as kits created from your photograph, are excluded from our voluntary change-of-mind returns and, where permitted by law, statutory change-of-mind cancellation.
This does not remove your rights if an item is faulty, damaged, incorrectly supplied, or not as described. A standard product is not treated as personalized solely because it is produced after an order is placed.
8.4 Parcels Returned by the Carrier
If a parcel is returned because of an incorrect address supplied by the customer, non-collection, or refusal of delivery, please contact us to discuss reshipment or any refund for which you are eligible.
Where legally permitted, reasonable, documented return or reshipment costs caused by these circumstances may be payable by the customer. We will explain any proposed charge before arranging reshipment or making a lawful deduction. No such charge applies to errors caused by us or our delivery partners.
Refusing a parcel is not a substitute for notifying us that you wish to cancel. Any valid statutory cancellation rights continue to apply.
8.5 Return Instructions and Refunds
Please contact us for the correct return address and instructions before sending goods back. The dispatch address on a parcel is not necessarily a return address. Statutory cancellation does not require our prior approval.
Refunds will be made to the original payment method unless otherwise agreed, without a refund processing fee, and within the applicable legal deadline. Where required, the refund includes the original standard delivery charge. Any additional amount paid for an upgraded delivery service is refunded where required by law.
9. Manufacturing Defects and Warranty
We provide a 30-day commercial warranty for manufacturing defects, starting on delivery. Please contact us with your order number and details of the defect so we can assess the issue and arrange an appropriate remedy.
This warranty is additional to your statutory rights. Its expiry does not end any longer legal rights concerning faulty goods, goods not as described, or other failures to meet the contract. Where applicable, remedies may include repair, replacement, a price reduction, or a refund.
Transit loss and damage are addressed in Section 7.
10. Consumer Rights and Responsibility
We cannot control every carrier or customs delay, but we remain responsible for meeting our obligations as the seller.
Nothing in this policy excludes liability or limits a cancellation, delivery, refund, or other consumer right that cannot lawfully be excluded or limited. Any mandatory rights that apply to your purchase take precedence over conflicting policy wording.
11. Customer Service
For shipping questions, address corrections, missing parcels, damage reports, or return instructions, please contact:
Paint By Numbers King Customer Support
Email: support@paintbynumbersking.com
Website: https://www.paintbynumbersking.com
Please include your order number and relevant details so we can assist you efficiently.