Shipping Policy

1. Order Processing Time
Orders from the U.S., U.K., and E.U. are processed within 1-2 business days, excluding weekends. International orders take 2-3 business days, and customized orders may extend to 2-5 business days.

During peak seasons (November-December), processing times may be longer due to high order volumes.

You will receive order and shipping confirmation emails, including tracking information once your order is fulfilled.

2. Changes to the Shipping Address
Email us immediately if you need to change the shipping address. Once dispatched, we cannot amend the address. Please double-check your shipping details before finalizing your order.

Orders shipped from our U.S. warehouse are dispatched quickly, which reduces the window for address changes.

We are not responsible for incorrect addresses. Returned orders may incur a restock and return fee, or be reshipped at your expense.

3. Shipping Methods, Costs, and Estimated Delivery Times
We offer the following option:

Free Shipping

United States (Paint By Numbers kits only, No Frame or Framed):
Estimated delivery time: 3-5 business days

International (Standard):
Estimated delivery time: 9-16 working days

Delivery times are estimates and not guaranteed, especially during peak seasons.

4. Shipping Restrictions
We cannot ship overseas factory items to P.O. Boxes, military addresses, or remote areas such as Alaska and Hawaii.

U.S. warehouse items are primarily delivered via USPS and generally do not have these restrictions.

5. Protection for Packages Damaged, Lost, or Missing While in Transit
We provide complimentary insurance for lost or damaged items, covering a new shipment or a refund.

Missing parcels after delivery, or parcels delivered to the wrong address, are not covered.

6. Returns and Refunds
6.1 Return Due to Change of Mind:
Accepted within 30 days of delivery if unopened and in original packaging. Return shipping costs are the customer’s responsibility. Custom made items cannot be returned.

6.2 Return Due to Carrier Issues:
Customers must provide the correct address and ensure safe delivery. We will refund items minus a return and restocking fee if returned due to an incorrect address or failure to pick up.

6.3 Warranty Claims:
30-day warranty for manufacturing defects from the date of delivery. Shipping-related claims follow this Shipping Policy.

For detailed information, refer to our Returns and Refunds policy.

7. Customer Service
For assistance, email us at support@paintbynumbersking.com.