If you are not satisfied with your order, you can return or exchange it within 14 days of receiving it. Please contact us at support@paintbynumbersking.com to initiate the process.
To be eligible for a refund or exchange, the returned product must:
- Be in its original condition;
- Have all labels and tags attached;
- Have any damages reported upon receipt;
- Show no signs of use.
All returns must include a track & trace code. The sender is always responsible for the return shipment and any associated costs.
Items that cannot be returned:
- Custom Paint by Numbers kits (including "Own Photo" kits).
- Used or damaged items after use.
If you have any questions or need further assistance, feel free to reach out. We’re happy to help!